The Big Book of Customer Service Training Games
- Publisher: McGraw-Hill
- ISBN: 9780077114763
- 380.00 Lei
- 285.00 Lei
- Ex Tax: 285.00 Lei
With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation. These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more.
Update 07.05.2019