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The Big Book of Customer Service Training Games

Publisher: McGraw-Hill
ISBN: 9780077114763

380.00 Lei
285.00 Lei
Ex Tax: 285.00 Lei

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Description

With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation. These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more.

Update 07.05.2019